WARANTY AND REPAIRS

Warranty, Repairs & Refunds

All Dyed In The Wool products are handmade and designed for long-term use. The following warranty and repair terms apply.

1. Warranty Coverage

All products come with a 12-month limited warranty starting from the date of delivery.

This warranty covers manufacturing and material defects only, including construction faults that occur under normal use.

If a defect is confirmed within the warranty period, Dyed In The Wool will, at its sole discretion:

  • Repair the product, or

  • Amend the product, or

  • Replace the product with the same or equivalent item

Monetary refunds are not offered under any circumstances.

2. Zipper Warranty

Zippers are covered by a 6-month limited warranty from the date of delivery.

The zipper warranty does not apply to:

  • Damage caused by overloading

  • Forced use, snagging, or improper handling

  • Normal wear and tear

Zipper damage resulting from misuse is not covered under warranty.

3. What the Warranty Does Not Cover

The warranty does not apply to:

  • Misuse, abuse, or improper care

  • Overloading or use outside the product’s intended purpose

  • Normal wear and tear

  • Natural variations in materials, leather, fabric, color, or finish

  • Damage caused by third-party repairs or alterations

  • Cosmetic changes that do not affect functionality

Any damage determined to fall outside warranty coverage may still be repairable at the customer’s expense.

4. Shipping Costs for Warranty Claims

If a product is confirmed to be covered under warranty:

  • Return shipping to the customer is covered by Dyed In The Wool only for customers based within the European Union (EU)

  • Shipping to Dyed In The Wool is always the responsibility of the customer, regardless of location

For customers outside the European Union, all shipping costs related to warranty repairs, including return shipping to the customer, are the responsibility of the customer unless otherwise agreed in writing.

If the product is not covered under warranty, all shipping costs (both directions) are the responsibility of the customer.

5. International Shipping & Customs

For customers outside the European Union, all shipping costs related to repairs, whether warranty or non-warranty, are the responsibility of the customer unless otherwise agreed in writing.

Any customs duties, taxes, import fees, or charges related to repair shipments are the responsibility of the customer.

6. Repair Claims & Shipping Responsibility

All items sent to Dyed In The Wool must be shipped with a valid tracking number.

Dyed In The Wool accepts no responsibility for items lost, delayed, or damaged in transit when shipped to us.

Warranty claims must be submitted with:

  • Proof of purchase

  • A description of the issue

  • Clear photographic evidence

We reserve the right to refuse claims that do not meet these requirements.

7. Repairs Outside the Warranty Period

If your bag is damaged after the 12-month warranty period, we will still be happy to assist where possible.

Repairs outside warranty:

  • Are subject to availability and assessment

  • Are not free of charge

  • Are priced individually after email or phone consultation

Please contact us at info@dyedinthewool.eu to discuss repair options and pricing.

8. Final Provisions

By purchasing from Dyed In The Wool, you confirm that you have read and agree to all applicable Terms & Conditions, including this Warranty, Repairs & Refunds policy.

Dyed In The Wool reserves the right to determine whether a claim qualifies as a warranty issue.